Best Sellers
Sunsetszn Hoodie 2.0 | MUSHROOM
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FAQs
What shipping options are available during the Black Friday sale?
Our standard shipping is available. Please allow up to 7 business days for your order to be despatched.
How long will it take for my order to ship?
Due to the high demand over this period, orders will take anywhere from 1 – 10 business days
Can I track my order after it ships?
Yes! Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor its progress.
What should I do if my order hasn’t arrived yet?*
If your order hasn’t arrived after 10 business days, please check the tracking information provided in your confirmation email. If you need further assistance, contact our customer service team at support@youknow.co.nz – our social media team will not be able to assist you as they do not have access to the system.
Can we return online orders in store?
No – all returns are required to be processed to their original purchase location
What items are eligible for return?
Most items purchased during the Black Friday sale can be returned, except for final sale items, opened underwear, etc. Please check our return policy for full details.
How long do I have to return items?
You have 30 daysfrom the date of purchase to return items from the Black Friday sale.
What happens if my order was oversold?
If your order was oversold, our Customer Support team will be in touch to process a refund.
Can I use existing discount codes over the Blackout Sale period?
Unfortunately, all discounts predating the Blackout sale, including Welcome discounts are only valid on full priced items, and not in the sale.
Gift With Purchase T&C's
Gift With Purchase
- All Gift with Purchase’s are available whilst stocks Last
- Gift’s are not transferrable or redeemable for cash and cannot be returned
- Gift’s are not cumulative in any one transaction and only 1 gift pack is available per customer per transaction.